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About The Speakers

 

Julie Mohr

Principal Analyst, Forrester

Julie supports ITSM and ESM professionals in transforming IT operations into customer-centric, results-driven organizations. Her research spans platform teams, generative AI, knowledge and service management, automation, and performance metrics. She also explores the human factors behind I&O success, including culture, collaboration, and change.

Jennifer Hutchison

General Manager, Financial Services – LexisNexis

Jennifer leads strategy and growth for LexisNexis’s Financial Services segment, focusing on market insights, innovation, and go-to-market execution. With experience at Citrix, fintechs, and financial institutions, she brings deep expertise in segment strategy, product positioning, and business acceleration.